Privacy policy 

Charlcombe Community Nature Reserve privacy policy

Name: Friends of Charlcombe Community Nature Reserve

Last updated: 01/11/2026

Should you provide personal data, we are the data controller for this information. This data may be viewed/processed by The Friends Group only. It will not be shared with any third party. 

Contact details: hellocharlcombenature@gmail.com 

How we use your information

We collect or use the following personal information for the purpose of sending monthly newsletters, or contacting you upon request:

Email address

The aim of surveys is to help The Friends of Charlcombe Community Nature Reserve understand more about why people visit this special place - to help guide us in the management of the reserve as a place where nature can flourish and local people can connect with wildlife.

For analysis purposes to support this intention, we collect or use the following personal information directly from you:

Age (optional)

Postcode (optional)

Email address (optional) - if you would like us to get in touch with you or would like to receive our monthly newsletter. 

If you choose to provide personal data, you should understand that we will hold and process that information for the purposes stated above.

We will retain email addresses of active subscribers to the monthly newsletter as long as consent is valid and delete inactive subscriber data after 6 months (please contact us at hellocharlcombenature@gmail.com if you would like to be unsubscribed).

We will retain the raw data from the survey responses until 30 June 2027, when it will be deleted. We will retain our anonymous/analysis and reporting.

You are under no obligation to share your personal information.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website (Your data protection rights | ICO) .

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for the purpose of sending monthly newsletters, or contacting you upon request:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

To provide supporters with monthly updates on what is happening at the reserve, or to answer queries or questions.

Our lawful bases for collecting or using personal information provided through survey responses:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

To help guide us in the management of the reserve as a place when nature can flourish and local people can connect with wildlife.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

How to complain: If you have any concerns about our use of your personal information, you can make a data protection complaint to us: hellocharlcombenature@gmail.com 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO via www.ico.org.uk/make-a-complaint